Please read our policy before booking. It covers refunds, cancellations, consent and conduct across all three studios.
If you ask your therapist to stop within the first 15 minutes of your session, a full refund will be given. After 15 minutes, no refund will be given.
You ask your therapist to stop and the session ends
Refund GivenYou ask your therapist to stop and the session ends
No RefundThe 15 minute timer starts when treatment begins, not from arrival or consultation.
Any inappropriate request, comment, or behaviour toward a therapist will result in the session ending immediately, with no refund given. Police may be contacted where necessary, and the client will be permanently banned from all locations.
You may ask your therapist to stop, adjust pressure, or skip any area at any time, for any reason, with no explanation needed. This is only eligible for a refund if the request is made within the first 15 minutes.
Clients must disclose pregnancy, injuries, medical conditions, allergies, skin conditions, blood clots or recent surgery before treatment begins. Non-disclosure resulting in complication or discomfort is not eligible for a refund.
Session time will be reduced to fit the original end time, with full price still applying. Arriving 15 or more minutes late may result in the appointment being treated as a no-show and cancelled.
Cancel or reschedule at least 24 hours before your appointment for no charge. Cancelling under 24 hours or not attending will be charged in full, or the deposit forfeited.
Clients under 18 require parent or guardian consent, and a parent or guardian present throughout the treatment.
Please arrive clean and avoid alcohol before your session. Therapists may decline treatment for hygiene or safety reasons — a full refund will be given in this case.
Payment is due at the time of booking or before the session starts. Prices are as listed at the time of booking and are subject to change without notice for future bookings.
Vouchers and promotional or discounted bookings are non-refundable and non-exchangeable for cash. Vouchers are valid as stated at purchase, with no extensions after expiry.
If you have a contagious illness — cold, flu, covid, skin infection, etc — please reschedule rather than attend. No charge if notice is given before your appointment. Attending while contagious may result in the therapist refusing treatment, with no refund.
Please disclose any known allergies before treatment. A patch test is available on request for new products. Reactions caused by an undisclosed allergy are not eligible for a refund.
We are not responsible for lost, damaged, or stolen personal items during your visit. Please keep valuables with you or secured.
You may request a specific therapist or gender preference in advance where possible — this is subject to availability and not guaranteed.
Your health information is kept confidential. Before and after photos are only taken with written consent, and never shared without permission.
If you have a concern about your treatment, please raise it with your therapist or reception the same day where possible. Formal complaints can be made via WhatsApp or email and will be reviewed within 48 hours.
We reserve the right to refuse or end treatment for any client under the influence of drugs or alcohol, displaying aggressive behaviour, or in unsafe conditions — no refund will be given.
Questions about this policy?
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